Frequently Asked Questions
Everything you need to know about bringing noo into your home.
What materials are used in noo products?
We prioritize sustainability and durability, using ethically sourced hardwoods, OEKO-TEX certified fabrics, and recycled metals to ensure each piece lasts a lifetime.
How long does shipping take for furniture items?
Standard delivery typically takes 7-14 business days. For larger furniture pieces, our white-glove delivery service will contact you within 48 hours of purchase to schedule a specific arrival window.
What is your return policy?
We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it for a full refund, though a flat-rate return shipping fee may apply for oversized items.
Do you offer assembly services?
Yes, many of our larger items include complimentary white-glove assembly. For smaller items, we provide clear, step-by-step instructions and all necessary tools in the box.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your status by logging into your noo account and visiting the 'Orders' section.
Do you offer a warranty on your products?
Every noo piece comes with a limited 2-year warranty covering manufacturing defects and structural integrity to give you complete peace of mind.